Wiesner Hyundai

I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of the car dealership industry until my experience with WEISNER HYUNDAI. For years, I've brought my FORD and TOYOTA to a dealership for service. And for years, they have never given me cause to think them a bunch of dishonest human beings until my recent experience with WEISNER HYUNDAI. I brought my Sonata in for an airbag recall fix on Nov, 1, 2013. When we dropped it off, Jordan the service rep and myself did a walk around to note any body damages to the car. The only one noted was a scratch on the side of the car that I knew was there as I fell on the car with the car keys. They said it will take 3 hrs. We left. A few hours later I got a call from the service rep saying it will actually take more than that as one side will take as much as 3 hrs. So I was told to expect to pick it up later in the evening. Around 6pm, we didn't get a courtesy call, so my husband called. They couldn't locate the paper work. So we figured we would not get the car until the next day. Saturday Nov 3rd, I got a call from Jordan S. around past noon to tell me the car was ready. We went to picked it up close to 2pm when they would close. I did not check the car, as I was used to having our Ford and Toyota serviced at the dealership all the time. And they always take good care of the car. Drove the Sonata home. The next day Sunday, we decided to wash our cars. We noticed this long line on the front bumper. On closer inspection, we saw a ding and scratch on the paint. As I was flying out to SF the next day for an entire week and my hubby was driving to LA that week, I called the dealership to let them know the problem and to tell them that as we were both out of town, we couldn't bring the car back that week. I spoke to PHILIP M., the service manager and he said to bring it in and he'll look at it. But that he could not really know for sure what he can do as we drove the car out of the dealership already (NOTE: you can already tell excuses coming up). Nov 11th, I brought it in. He checked it and offered me a "paint pen". He said there is nothing he can do about it as he couldn't know for sure if that happened at the dealership. That is a penny on a hundred dollar consolation fix! This is a 2012 Sonata barely driven, as I work from home. Unlike them, I am an honest person. If I did that myself, I woudn't go chasing after the dealership and have then fix it. But as I know for certain this was not cause by me, it is very frustrating to have this manger say there is nothing he can do. This was the first time we used this dealership in this small town, as we just recently moved to the state. But in Las Vegas, and the Bay Area, CA, we have always dealt with dealerships for our car service and never had an issue of coming out with a ding, dent or scratch, as was in this case. For them to allude that I am lying, that I do not appreciate. I filed a case with Hyundai Corp, paid $25 to file a complaint with the CCA. And I will spend time going to all consumer rating sites I can think of, to bring the word out about this dealership in TX! BEWARE YOU CAN NOT TRUST THIS SERVICE CREW! If you do bring your business to this dealership, make sure you check your car TOP TO BOTTOM before leaving their lot. Otherwise, they will wash their hands of it. I know I am only one unsatisfied customer and it will barely ding their bottom line. But I want other people to be aware and not have the same experience as I did. In the interest of full disclosure, all ratings are required field in this site. I proceeded to fill these out in the context of my issue. While I did not pay any $ as it was an airbag recall, I did get saddled with the cost of having to fix the bumper which they dinged. Also for the accurate quote, they only said it will be in to fix the airbag recall, nothing was said about adding a ding and scratches on my bumper.