Wiesner Hyundai
Dealership Sales Review
I sent an email to the Internet Manager asking if they had a 2010 Hyundai Genesis Coupe Touring in white in stock and if so what was the price. The internet manager called me on the phone and told me he had one on the lot and the price was $26,500. He said he would be on the lot from noon to close. I went to the lot at 5:00 P.M. and I was told that the person left early for the day. They did not have the car in white but a black one was on the lot. When I spoke to the manager, he told me they did not have a white one and was not going to get one in any time soon. When I told him I would purchase the black one for $26,500 (the price I was quoted), the sales manager laughed and said there was no way he could sell that car for that price. I told him that was the price I was quoted from the Internet manager. The sales manager told me there was no way and I was a liar. I then asked him if he could get me a white one from another dealer. He looked it up and said a Dallas, TX dealership might have one. I then asked him if he would call the dealership and see if it could be sent to his dealership. He told me that I would have to drive and see if they had the car and he doesn't transfer cars from other dealerships because Hyundai does not allow that to occur (An another Hyundai dealership actually found what I was looking for and had it sent to their dealership). I asked him if he would do anything for me since I drove an hour to his dealership and they didn't have the car that I wanted (the internet manager said they had it in stock) or would not sell me another one in a different color for the price I was quoted. He told me that there wasnt anything he could do so I might as well get out of his show room. I guess the Sales Manager did not want to work with a customer that wanted a car for a price that was quoted. When I called the Internet Manager on Monday, he claimed that we never had a conversation. I guess they will do anything to get people to their location.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No