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Cowboy Kia


443 I-45 S, Conroe, TX 77301 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Deceptive dealership
Written by mcans11b on 07/05/2016

This dealership is the most deceptive dealership I have ever dealt with from the management down to the sales staff. I bought a car on April 2nd 2016 when KIA was running a promotion to receive a $300 gift card for purchasing a car. I was told today, 3 months later I would not be receiving this card because the promotion ended before I purchased the car even though the promotion was still being advertised at the dealership and on the internet. I was told by management today (07/01/16), after 3 months of calling and asking about the gift card that the promotion had ended either on March 28th or 29th but for some reason when I went in on April 2nd the promotion was still being offered to me and was aprt of the sale negotiations. The night of April 2nd I had direct conversations with management and my sales associate Trinidad about how the $300 gift card was an extra incentive I would be receiving in order to further reduce the purchase price of the car. I think the shadiest part about the whole transaction came from the sales associate Trinidad. I was told directly from him in order to receive the gift card I needed to rate him as excellent on KIA’s short survey they send out. Any response other than excellent and I wouldn’t be receiving the gift card. I also have the text messages to prove this. Also, I was told by Trinidad I would need to go on Yelp and Dealerrater and give him and the dealership an excellent rating as part of the things I needed to do in order to receive the gift card. I knew right off this was total garbage but wanted to comply in order not to hinder the receipt of the gift card. At this point I could care less about the gift card but want to alert any future and past consumers to the deceptive practices of this dealership. I will surely be sending out mass emails to the multiple Texas/Houston veteran organizations I’m a part of to include: Wounded Warrior Project, Lone Star Veterans Association, Texas Disabled Veterans Association, and the Veterans Affairs Office of Houston to make sure they know NOT to do business with [non-permissible content removed].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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