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Van Hyundai


1825 N I-35 E, Carrollton, TX 75006 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and Switch
Written by jvolley on 04/28/2011
updated 06/06/2025

I went in to buy a new car. The initial process took nearly 5 hours (I felt I was being kept captive), and I finally had to leave. I came back to sign the papers on the car I'd agreed to purchase, which was at another dealership. I didn't find out for another four days that the car I'd agreed to purchase had actually already been sold, and since I'd signed the papers, they had been trying to find me another car. Instead I had just been repeatedly told that they were having trouble getting the car to their dealership. A week after signing the papers, another car was located and on it's way to the dealership. When I went to pick up the car, rather than being a new car, it was a demo, and it also did not have the engine I'd purchased, it was one worth a couple thousands less new. I was given the option of taking the lesser car they delivered at the price I'd agreed to, or getting back my down payment and no deal. Typical bait and switch. Horrible experience. Now I am left with one day to find another car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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