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Van Hyundai


1825 N I-35 E, Carrollton, TX 75006 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
We will never buy from Van again!
Written by david1921 on 07/28/2011
updated 06/06/2025

This is one of the worst dealerships we have ever worked with. We have never been more frustrated or humiliated in our lives. Leased a brand new Hyundai Sonata Hybrid and received sub-par customer service from not only our sales man but also the finance manager and general manager. They had us back in the dealership 3 separate times to sign the lease paperwork because it was wrong and lied stating it was something that could harm us. They did not bring us back in because it was going to harm us, but because they had given us too many miles. The last time they brought us in, they had to re-print paperwork twice, because they were listing the wrong address AGAIN. When we went to get the car serviced, they gave us a car with the gas engine light on, and upon requesting a different car; they gave us a car without any radio or lights. When calling the General Manager to speak to him about the issue, he screamed at me and then hung up on us. We attempted to call him back and he again screamed at me that he was cashing our lease contract and would not repair our car and "Screw You" before hanging up again. We, as adults, were only looking for a conversation where we could resolve an issue with the car…Trying to end up on the same page. We will NEVER return to this dealership again! We have submitted a Better Business Bureau complaint as well. BUYERS, please BEWARE. Hope to save you the grief we have had!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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