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Van Hyundai


1825 N I-35 E, Carrollton, TX 75006 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
worst experience ever
Written by sulav on 01/18/2011
updated 06/04/2025

I went there to look for a 2009 Hyundai Elantra that was listed online, one of the sales rep came back and said they were sold out of 2009s. They were out of ALL the 09s!! The rep said he had a 2010 for $500 more. I thought ok, may be they are trying to hand me a more expensive car, but i will look at it. So we went for a 15 minutes test drive and I liked it. We came back and started negotiating on the price. Since this was the first dealer that I had gone to, I was just looking at a bottomline price and wasn't ready to purchase until I looked at other dealers too. I asked what was the best price he could give me. The sales rep (Steve Van Pelt) went back and forth from his manager's office and came with a price. When I said I would have to think about the price and would have to look at other dealers too, the sales manager (Kris Panagakis) came and asked us why we were not buying the car that night, i told him the same reason. Then Kris Panagakis started insulting us and shouting why we had wasted 1 hour of their time test driving and asking about the price. Then, he started yelling at us and told us to "GET OUT" . We were shocked !! Why would a sales manager, Kris Panagakis, yell at his customers if they were trying to negotiate a price ?? Then Kris went back to his office where there were other managers too. When we went to confront Kris Panagakis why he had mistreated us so badly when we were just looking at a fixed bottomline price. All the other managers that were in the office at that time started hounding at us and told us to "GET OUT" !! [violative content deleted] Is this the customer service that Van Hyundai provides?? I was looking forward to buying the car if we could negotiate the price, but Kris RUINED the experience for us. I am never going back to this dealer and will not recommend it to anybody else!! NEGATIVE CUSTOMER SERVICE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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starterfish on 02/10/2011
A very similar thing happened to me 10 years ago at a Nissan Dealer. I was totally shocked because the dealership had CALLED me to tell me they had the car I was looking for (they didn't when I was there the first time) and so I went to look at it and it wasn't at all what I wanted. The sales guy and manager both yelled at me for wasting their time, when in fact they wasted my time. They told me never to come to their dealership again! I was completely taken aback and told them not to worry because I'd let everyone I know know never to set foot at their dealership. These are the kinds of car sales people that give them all a bad name/reputation. I HATE the car buying experience due to sleazy sales people like this. Unacceptable!! I certainly won't waste my time going to this Hyundai dealership.
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