Burleson Honda

I asked for assistance with a title transfer to a friend, and was assured Honda would help us for a $550 Documentation fee. When we arrived for our appointment, we were assured the process would be quick. Two hours later, we discovered that Honda was treating the transaction as a used car buyback and sale. We had to pay a State Inspection fee even though Honda had just inspected the vehicle 2 months previously, a “Master Mechanic Inspection”, documentation fees, title transfer fees, and an exorbitant Refinance fee of $1500 even though there was no refinance. They cut the refi fee in half as a “courtesy” and lied about the purpose of the fee. When contacted by the Sales Manager and the General Manager about our satisfaction with the transaction, both of them apologized for the situation and said they would investigate. All attempts at further communication have gone unanswered. By ignoring me, they have solidified my belief that the entire process was a deliberate way to take money from a trusting current customer for undeserved and dishonest profit. I understand it’s a business and they have a right to a reasonable fee for assistance with the process. I was willing to give them the $550 originally stated. After the lies, misdirection and scamming that took place, I have no intention of ever doing business at Honda of Burleson again.