Tipton Motors
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Initial contact
Written byon 10/03/2023
When I received “Recall Notification”, took vehicle to dealership only to be told, oh yes you’ll receive a second notification, as we all know, never received 2nd letter.. had to contact Service Manager after I left a rant on-line .. after the dust settled, took the car in for (3) separate recalls on my 2013 Ford Fusion … MS Valerie Longoria treated me very well and informed me of could be done and the process of each recall .. once vehicle was accepted the process was smooth.. and the pending recall will be done once part arrives… again initial contact was not a good one , give credit to MS Longoria for her hospitality..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Tipton Ford Brownsville on 10/04/2023
Dealer Response
Hector, I'm sorry to read about the initial confusion regarding your recall notifications. However, it's good to know that Valerie was able to assist you and make things right. We appreciate your patience during this process and we'll be sure everything is handled smoothly moving forward with the pending recall once parts arrive. If there are any other concerns or questions you have in the meantime, please don't hesitate to reach out directly! Thank you for sharing your experience.
— Ramiro Salguero - Service Manager - 956-350-6060
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