Mercedes-Benz of Boerne
Back to Service Reviews
Dealership Service Review
service Rating
Not valued or cared for
Written byon 02/10/2024
Scheduled A service, upon arrival service advisor no where to be found, after 45 minutes of waiting, I had to go back to the service area to see if he was available. After 3 hours of waiting, they overcharged me 50 dollars, when confronted about the charge he simply replied “oh um that’s disposable fee” I didn’t wanna make a scene and simply left unsatisfied with the overall care and service at this dealership. Won’t be returning here
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 2 comments
Sort by:
Customer Service on 04/03/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Neil Potter, General Manager
npotter@mbboerne.com
ReportLaura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report