Mercedes-Benz of Boerne
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Dealership Service Review
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Service
Written byon 02/01/2024
3 days to repair, vehicle put in shop end of 2nd day. No loaner vehicle provided. Could never reach service rep, voicemail every time. Plus, he never told us he was going on vacation and who would be his backup.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/03/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Neil Potter, General Manager
npotter@mbboerne.com
ReportLaura Villalobos on 03/25/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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