Mercedes-Benz of Boerne
Back to Service Reviews
Dealership Service Review
service Rating
The BEST customer care experience
Written byon 01/25/2024
I don’t even know where to start… I got in a minor car accident and I called my service advisor, Andres Potes to ask for advice (I’ve never experienced something like that before) he really helped me in every way. He assessed damage, eased my anxiety and helped with the transfer of my car to the body shop and everything. I don’t know how to thank him enough! I’m truly grateful. You won’t find this level of care and service anywhere else and that’s why I’m with Mercedes Benz Of Boerne.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Sara Thurston on 01/30/2024
Dealer Response
Thank you for sharing your experience with Andres at Mercedes-Benz of Boerne. It's wonderful to hear that he provided exceptional service and support when you were in a minor car accident. Dealing with such situations can be stressful, and having a service advisor who assesses the damage, eases anxiety, and facilitates the process is invaluable. We appreciate your kind words. Safe travels, and we're glad to have you as part of the Mercedes-Benz of Boerne community!
Report