Big Star Buick GMC
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Our 2010 Ford Taurus
Written byon 07/05/2018
After looking at our car, Vince offered us $7,000 for our car and told them we would accept their offer. After talking to his supervisor and told us that (because of the car fax), he couldn't go any higher. When we arrived at the dealership that afternoon (7/3), he totally took his offer off the table!! DEFINITELY NOT GOOD FOR BUSINESS!BUYER BEWARE! Very friendly people, but didn't follow through with offer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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big_star_ford on 07/13/2018
Dealer Response
Please call our Brand Advocacy Manager, Cheryl. She would like to hear more about your experience and see if there is anything that we can do to make this right. Please reach out to her at 281-424-6529 or cbebee@baytowngm.com. Thank you!
Reportdealerreply on 07/09/2018
Dealer Response
I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Baytown GMC Buick. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Best, The Baytown GMC Buick Team
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