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Baytown Ford


4110 I-10 Hwy, Baytown, TX 77521 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (13) No (0)
Service Rating

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Dealership Sales Review

1 out of 5 starssales Rating
Poor Customer Service
Written by truth14 on 08/03/2015

I bought a new truck from Johnny Luna which seemed to be a great salesman until we had issues with the truck. Then he could not answer any of the questions or provide us with any help. The service department was even worse. They told us we could drop off our truck to get in line and they could maybe get to it on Monday. I ended up going to a ford dealership near Fairmont parkway and they got our truck in the same day. I would not recommend this dealership for sales or service. Also beware of their maintenance agreements. They told us we could get the oil changed at any dealership. When I got my oil changed at a different location, they said I did not have a maintenance agreement. When I called Baytown Ford, they then told me it was only for the Baytown Dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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