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Baytown Ford


4110 I-10 Hwy, Baytown, TX 77521 (map)
Today 9:00 AM - 8:00 PM
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Yes (13) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
NO DEAL
Written by environmental on 08/11/2014

Was looking to buy THREE new 2015 F-250's for our company and have them built to the specks we wanted. Dealt with a salesman (Johnny). After a few calls back and forth we agreed on a package and price. The deal was done (I thought) through verbal on the phone AND via E-mail. Johnny called back a few min later to tell me that HE had made a math error and that each truck I wanted to order would cost ME a thousand more (3K more for the deal). After some complaining from me he offers half off the 3k extra (so still 1,500 more than we agreed on). I refused to pay for HIS mistake and a day later he says he took a but chewing from his boss (yeah ok) and would agree to our first deal. I said ok. Then he calls again and tells me that he could not get the trucks in the 3.55 (for heavy pulling) and could only get the 3.11 (less parts and cheaper). He tries some fast talk and pushes the 3.11 on me telling me that the ONLY difference is I will get better fuel millage. (not true) I found out that you can't build a truck with a 3.55 without a heavy duty front suspension. The salesman did not seem to know why his system wouldn't let him build the truck with the 3.55. In my opinion, I believe that he was shorting me on the package of the trucks to compensate for his math error. In the last 2 years we have bought 4 trucks from Baytown Ford but dealt with different people (no longer there) so I was surprised they handled a deal with us this way. After reading some of the other reviews here I'm wondering what happened to the dealership I knew then. I have tried to speak with the General Manager and left a message, but no luck. I'm willing to bet this review still gets the same formal, impersonal response like the others here. I ended up getting three trucks from BJ Ford in Liberty. They gave me the trucks I wanted (with the 3.55's AND ELOCK instead of non-limited slip) AND threw in cruse and a cd player for the same cost as my original deal with Baytown Ford.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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dlr_custserv on 08/15/2014
Dealer Response
Providing guests with quality, transparent service from start to finish is extremely important to us. We apologize for the frustrations you experienced in trying to obtain 3 F-250's from our store. We are always striving to do better, and as such, we would appreciate the opportunity to learn more about what transpired. Please contact Fernando Arellano, New Sales Director at 281-839-3300 so we can prevent a similar situation like this from happening in the future. Thank you.
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