Baytown Ford

I purchased my vehicle and was promised to have an extra key( statement was made the key guy is not onsite and would have to make an appointment) and i asked about programming my trailer brakes and if floor mats came with the truck. I was told all would be covered when i returned. I notified my salesman Kevin and made an appointment for 3/7/2022 to pickup my key, floor mats and have my trailer brakes programmed. I asked the service guy and they had no appointment. I found out that Kevin had arranged this with Chanz. When i addressed Chanz he said there was no arrangement made. They then sent some lady out and she said they couldnt help me. They then pointed me to the used car sales manager. He would not help me and said Kevin no longer worked there. We shame on me for taking someone's word ( doesn't mean much at this local dealership). I will make sure that i do not ever buy anything from this dealer or any other Sonic company.