Kia of South Austin

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Kia of South Austin
5306 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 9:00 PM
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(475)
Recommend:
Yes (26) No (8)
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Dealership Service Review

service Rating
2 hours for oil change
Written by Ralph on 04/27/2022

Made an appointment for 1 o’clock got there at 12:45 was informed oil change will take an hour and a half to two hours. Not acceptable I have to make an appointment to wait two hours for oil and filter change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 05/02/2022
Dealer Response
Thank you for your feedback about the service issue you encountered because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com
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