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Austin INFINITI


8140 Burnet Rd, Austin, TX 78757 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
G37S
Written by g37s on 01/27/2015

Stay away from [non-permissible content removed]!! They will rob you!!! I was offered $4000 less than my trade was worth and they wanted me to pay $3000 more than the car I was looking at was worth. I was not being unreasonable as another dealership was able to make this deal. [non-permissible content removed] has lost my business for LIFE. I will not purchase a car here EVER!! You want a real dealership where you will be treated fairly go to Sewell Infiniti of Dallas. I had my first horrible experience at Infiniti of Austin in 2010 and then again in 2014. All three Infiniti vehicles I purchased were from other dealerships due to the fact that they want to rob their customer's instead of make lifelong clients. I was even told that the car I was interested in was sold and I contacted the dealer again shortly after I found out that the car was still available on the lot. This was either a LIE by the salesman or a bait and switch scheme. On a lighter note my G37S Sedan is gorgeous and I am very happy I purchased it from Sewell Infiniti.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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cagaustin on 01/30/2015
Dealer Response
Sean worked with us back in early October of last year on a pre-owned 2013 G37. That vehicle did in fact sell to another client on October 10th. Sean's trade-in was an Infiniti with an accident history reported by Carfax. It had approximately 98,000 miles but our staff incorrectly entered it into our software system as having 198,000 miles. Consequently, our original trade-in offer to Sean was inaccurate. However, once we learned of our error, our salesperson immediately reached out to Sean with our final and correct trade-in value of $8,000 Our sincerest apologies go out to Sean. Our General Manager, Allen Clauss, would like to offer Sean a complimentary oil/filter change and a complete interior/exterior detail at the time of his choosing. Please contact Allen.Clauss@AustinInfiniti.com to schedule. Congratulations on your Infiniti Sean.
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