Austin INFINITI

We were searching for a luxury SUV to tow our 2004 30' Airstream trailer. We wanted all the new, active safety features along with towing power and comfort for many miles and years. Made an initial QX80 inventory selection and requested an appointment using the Internet at 8:10 pm Tuesday, June 26. Emily at Austin Infiniti responded by phone and Internet at 8:25 am Wednesday June 27. She arranged an appointment with Maurice, certified sales consultant, that fit my schedule, on Thursday, June 28 at 1:30 pm. When I arrived at the scheduled time, Maurice greeted me and had the 2018 QX80 ready for a test drive. After discussion about our intended use and driving habits, Maurice recommended we consider a 2017 certified pre-owned QX80 Limited - with only 1200 miles that the dealership had just received. I departed at 3:00 pm. By phone I arranged for a second test drive at 5:00 pm the same Thursday afternoon. Arrived at 5:00, and Maurice had the 2017 QX80 Limited ready. After a test drive and our family discussion, we decided to purchase the 2017 CPO QX80 Limited. Mark, Business Manager, joined us and we discussed payment options, extended warranty options, pre-paid maintenance plans, and the Platinum Protection Plan. We also discussed additional options and accessories. After finalizing our selections, I filled out some of the sales paperwork, and departed at 7:00 pm. When I returned Friday morning at 9:00 am, Mark had all the paperwork ready. We completed the entire sales transaction in about 30-40 minutes. At 1:00 Friday afternoon, Maurice picked me up in our new QX80 at our home. Upon returning to Austin Infiniti, John, client relations specialist, spent an hour going over all aspects of the new QX80 - including connecting my iPhone with the vehicle systems. I departed with our beautiful QX80 Friday afternoon at 2:30. The entire process from initial contact to driving away was the best experience we have ever had purchasing a new vehicle. We departed having achieved the best value for our intended use. Maurice is a superb sales representative - who quickly understood our needs. His CPO recommendation saved us $20k from purchasing a properly equipped 2018 that fit our needs and preferences. Mike make the sales transaction process swift and understandable. From start to finish, Austin Infiniti treated us as valued customers. We can highly recommend Austin Infiniti and their professional staff - especially Maurice.