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Audi North Austin


13045 Research Blvd, Austin, TX 78750 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor customer service
Written by Ali on 02/18/2018

Sales person (James Morrison) was rude. I had an appt and he called to say he could not accommodate, everyone is busy at the dealership, really? Once I got to dealership after rescheduling, fuel tank was almost empty for a test drive so I had to return back to dealership, refuel and go back for test drive. Sales person did not know much about the car. He would run back to ask his peers specifics about the model ( this happened twice for what I call basic questions) Then we get to the fun part, price negotiation. Midway through the conversation he steps out and goes to talk to another client, wtf. Then I show him comparable pricing from other dealerships and he didn’t bother to look but straightaway mentioned, why are you here at this dealership, you should go to the other dealership. What a genius way to win business. That was enough for me to walk away, not getting my business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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