Vandergriff Acura
Dealership Sales Review
I saw an ad they had for a MDX I wanted. We live about 4 hours away so we found a couple to look at while we were in the area. When we arrived we looked it over and noticed a few places with scratches. As we started talking about price, I told them that I was serious on buying that day and I ask what's the best they could do on the price. They immediately said that they could take off the certification (it was advertised as a Certified Pre-Owned, [CPO]) and that would lower the price by about $500. I told him the reason that I was looking at that one was because it was CPO and I didn't want it removed. I said we saw one that wasn't CPO that we liked a lot and had options that this one didn't and cost less (it was a year newer [2009] had the lift gate, roof rack, running boards, and a color that we liked better). He proceeded to tell me that they don't put options on their cars on purpose because they were pointless and then demanded to know where the other MDX was. I told him Sewell Saab and he immediately went and called them (I'm assuming because they thought I was lying). When he came back I told him that the price on this one would have to be low enough to make me swing to his MDX. He demanded to know what that price was. I didn't want to tell them a price because already told them I wanted to know what the best they could do. He then went and got "The Closer" (a term for a sales manager known for high pressure). They then proceeded to physically corner me and start pressuring me (and even got hostile toward me) for a price I would be willing to pay. I even told them I felt like they were pressuring me and they told me that they weren't but continued. I finally told them a price. They had a "printout" of what they "claimed" to be the total cost of what they had into it (no dealer would ever show you that). The price I gave them was $200 below what the "printout" said they had into it. I really stopped believing anything they said after that. They told me that they had a company policy that any used vehicle could only be on the lot for 45 days before they sent it to auction. It was about 24 days into its time and they told me they were willing to take a loss of $200 than risk a loss of thousands at the auction. After about 15 minutes of them hounding me and physically cornering me I left and told them I was going to Sewell. That is the last time I will ever come within 100 meters of this place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No