Vandergriff Acura

If you enjoy a miserable car buying experience, Vandergriff Acura is the place for you. If not, please go elsewhere. I bought a used car from the last month. I saw the car on Craigslist, and we went to look at it. Husband negotiated them down and they turned down our offer, even let us walk, saying they would be losing money to sell it to us at that price. The next week, I see the same car posted on Craigslist at the price they let us walk away. I call and ask if the car is still available, and it is. We then ask our original salesperson how that can be. She says that some of the salespeople there post cars on Craigslist without approval. She agrees to that price, then goes back and says no, she can't do that price, only can do a higher price. My husband talks to the used car manager and he accepts the advertised price on Craigslist, but moans that they are losing money at that price. (They more than make up any "lost" money in the outrageous fees they charge you at purchase time!) Another thing that happed, when we first test drove the car, I noticed that a plastic piece of trim was broken on the side of the front passenger seat. I asked about it and the salesperson said it was on order and being replaced. When we came back to purchase the car, the broken piece was still there. She told me that the piece she thought was on order for that car was actually for another one, but she would order and replace it. During the finance/purchase process, I told the advisor that we had been promised that piece, and he put it in writing on a "We Owe" document. Lucky we did that, because after the fact, the saleswoman tried to back out of replacing the piece, saying it was more expensive than she thought it would be, and there would also be labor fees. We stuck to our guns and once I mentioned the "We Owe" doc, she changed her tune and ordered the piece, and had one of the other salespeople replace it. I had to keep after her about it though, (lots of calls not returned) and it took a few weeks. Lesson learned - Do not take delivery of a vehicle until it is exactly as you want it! Otherwise, do not purchase, walk away! One more thing...the car had locking lug nuts. I found that the key was missing. Saleswoman said "well, we can order you a new set...at your cost". I feel that a car with locking lug nuts should come with the key, right? I didn't notice this at time of delivery so enough time had elapsed that I didn't feel like messing with it, and took it to Honda and had them remove the locking lugs and replace with plain lugs. Saleswoman said she would call me last week once she found out the cost of the new set of locking lugs....still waiting for that call, not expecting it. So...if you want a great car buying experience, avoid Vandergriff Acura! They are disorganized, and one person doesn't know what the other is doing, and I feel they are not customer oriented.