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Vandergriff Acura


1100 W I-20, Arlington, TX 76017 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

2.3 out of 5 starssales Rating
My Experience w Vandergriff
Written by docgarner on 06/01/2009

I knew without doubt what car I wanted and Vandergriff had a trim/color combination I was interested in. I was looking to buy within 48 hours, and didn't have a lot of time to waste. After reading several good reviews about this dealer on various Acura forums, I contacted their internet sales mgr, Steve Morrell via Edmunds. He offered a slightly above-average price for the car I was interested in, but then didn't call me back that afternoon as he had offered. I figured he'd gotten tied up, or otherwise got too busy, but still needed a car soon so I went to the dealership that night in person to look at the prospect. A salesman (filling in for Steve, who had left) was extraordinarily enthusiastic and helpful. I made it clear that I wanted to buy the car that night. Now, I want to be completely fair, so here's the full disclosure: I was in early negotiations with other dealers at that time as well and thought the "right price" was almost $50/mo less than theirs. This is because of a math error in a quote given me by another dealer that didn't realize some TLs come with performance wheels/tires at extra cost. Laboring under this false assumption, I asked why there was such a price discrepancy This is where the trouble began. Someone who introduced himself as the general sales manager stormed out of his office, mumbled a "Hey" at me with clear disgust on his face, then sat me down to tell me how it was. He opened with "This is my price. You've been given it before (by Steve) and if that doesn't work for you, then you need to go find yourself another dealer." Stunned, I tried to de-escalate the situation by apologizing for our rocky start and asked him to help me understand the price differences. Again, he would have none of it. He stated flatly "I don't care where they get their numbers. Maybe they work on a different profit structure than I do. You have my price." His statements had become loud enough that the few people still in the dealership had started poking their heads around corners. If the goal was to show me who was the boss, I received the message. The man, and thus the dealership, had no interest in my business. I walked out. The next day, Steve called me back to ask what had gone wrong the night before. I explained all of the above. He reassured me that this was *not* the Vandergriff experience and promised to call me back after looking into it. I was happy he called and really hoping we could put things back on track, since I still wanted the blue color. As I write this review of my experience, it's been a week hence; he never called. It isn't a problem. The day after my encounter at Vandergriff, I bought the car from another dealer and had a great experience doing it. Buyer beware - even if you don't see him in person, this is the manager who's setting up your deals.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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eberle94 on 12/06/2010
Very true. The manager here is very shady. Would never do business with them. Don't expect that the deal you think is finalized, no matter how much time you have gone through, is the deal you are actually going to sign for in the finance office. Things have a habit of changing in the walk to the office.
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