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Vandergriff Acura


1100 W I-20, Arlington, TX 76017 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Amazing Customer Service...
Written by venumy on 01/22/2014
updated 06/10/2025

Has to be one of the best new car buying experience I have had in ages. After having chatted with Wade B. (At Vandergriff Acura) a couple of times earlier in the week he gave me the best price around on a 2014 Acura MDX. Other dealers in the region could not match the price. I called him at 7PM on a Saturday night and asked him if I drove 45 mins to his dealership that night, can I drive home in a new car given they close at 9:00 PM, his response: "We will work for as long as needed to get you in a new car"... at 10:45 PM that night he was shaking my hands and giving me keys to my new car.. He took the pains to take me on a test drive (that late), allow me to make a decision, help me move the process quicker, while not once asking me if I made up my mind to buy it or not and more importantly get me in my new car... to say he went out of his way to make (t)his customer happy is an understatement. To help him be successful was Vandergriff Acura team, as the financial advisor, the manager and another sales man (Wes) were around to help close the deal late in the night... They were all there when I drove away and closed out behind me. Truly and absolutely a pleasant experience... P.N: I made another call to a local Dallas Acura dealer (much closer to where I live) at the same time and was told we can start the paper work but they are closing and that I can come back early next week to get the car.... 2 dealers, same car, same city, different attitudes towards customer satisfaction...Thank you Wade/Vandergriff, love my new MDX...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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