Tri-State Ford

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Tri-State Ford
1900 I-40 E, Amarillo, TX 79103 (map)
Today 8:00 AM - 8:00 PM
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The worst experience i have ever had buying a truck
Written by fordman55 on 03/17/2016

We were about 1000 miles from home when truck lost compression on 2 cylinders pulling 40 ft fith wheel camper. they were the nearest dealer at the time and they were more than happy to look at truck after parking camper they got truck in shop as soon as they could and then hit me with the news 26,000.00 for new engine well i decided to buy new truck thinking from what i looked up f250 in bad condition 7000.00 lowest , this truck had new tires and a lot of added parts was in good condition 2010 XLT only blown engine , They were more than happy to help us look for new truck but also new we were in a hard place at the time after 10 hours in dealership with 3 kids we finally got to paperwork that was a fast process and after we got home and i looked at paperwork i could see why i got a little over 1000 for my truck trade in these guys are [non-permissible content removed] after calling sales manager he says he has no trouble sleeping at night i like ford products but these guys will not help you in any way unless they get everything they can from you

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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jay_vee on 03/21/2016
Dealer Response
I would like to apologize for the perception you have of our dealership. The mission of Tri-State Ford is to work with the highest regard for accuracy, quality and integrity. I do understand being unhappy with a trade in value. The market value of a vehicle comes down to many factors. When appraising a modified diesel truck, a missing federal regulation factory exhaust as well as needing an engine, does significantly reduce the trade in value. Unfortunately the repairs to restore the truck back to safety, federal, and mechanical standards was just too much money to repair. A mechanical breakdown is a very tragic and unfortunate thing to happen to anyone. Here at Tri-State Ford, our consistent mission is to customer satisfaction. While you were here over the weekend, we gave it our all to compensate you and your family while staying in our town. We had drivers go to another city to pick up a 5th wheel hitch, provided you a vehicle while your new vehicle was getting ready for clean delivery, having the 5th wheel hitch installed, and in this particular case, a complimentary hotel room. We will always strive for perfection here at Tri-State Ford. It is our standard procedure to review all documentation upon completion of the car deal, we provide a full and detailed disclosure to all figures. I apologize if there was a misunderstanding. Thank You, John Simikian, New Car Sales Manager
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