AutoNation Chevrolet Amarillo
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Dealership Service Review
service Rating
Oil Chg, Tire Rotate, and cab filter replace
Written byon 11/22/2023
Left car for the day to have this sevice completed. Shuttle staff very nice. Service Rep very nice as well but had wrong receipt in my folder with my keys,..rang up the CC Charge and I questioned because didn't have cab filter on the charges....also was diesal oil. Had to credit that charge. She found the correct receipt and we verified all was done....fine and good, also gave me my discount based on Cadillac coupons I had. I did notice the car was washed somewhat...windshield was still dirty...bug spots and just not clean. Then they parked and the sprinklers came on so it got all spotted again. Overall service was good....just not pleased with what should have been a clean car?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Seth Simpson on 11/24/2023
Dealer Response
Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0044 to discuss what we can do to help.
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