AutoNation Chevrolet Amarillo
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Dealership Service Review
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Silverado 1500 turn signal problem
Written byon 08/23/2023
When i scheduled service i was told they would diagnose and call me back the day i took it in. When i arrived i was told it would be 7 days before they even did diagnostics on the problem and i would have to leave my vehicle there on the lot to keep it in the que. I think that is ridiculous if you have to make an appointment you should get the vehicle right in for diagnostics and get it fixed. 7 to 14 day is ridiculous for a turn signal switch. That said i commend the service personel as they realized this is a work truck that cant be down that long and got it diagnosed and fixed within a couple of days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sandy Clearwater on 08/24/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Chevrolet Amarillo. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 318-0044 to discuss what we can do to help.
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