AutoNation Chevrolet Amarillo
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Oil Change Appointment
Written byon 08/03/2023
We made an appointment for an oil change on a 2023 Yukon. My wife and kids went up there and she called me and said they quoted $170 and an hour and a half wait (even though we had an appointment) I called the service desk for an explanation and was just told that was the price. I told them to pull the car up front and my wife went elsewhere and got the oil changed for $85. Now I see why this was the only place in town with appointments available. We certainly won't be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Piper Yost on 08/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Chevrolet Amarillo. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (806) 318-0044 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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