AutoNation Chevrolet Amarillo
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Dealership Service Review
service Rating
Absolutely do not recommend
Written byon 08/03/2023
My car was in the sales department for a check engine light and it was in there for EIGHT days without not even a diagnosis. Every time i attempted to call, I was never able to get a hold of someone. FINALLY, after pushing for answers, the manager told me I would get a diagnosis before noon. I receive a call and they couldn’t even give a diagnosis on mh vehicle because of the computer system. This could’ve saved me EIGHT days of waiting around and my car not once being looked at. I genuinely hope I do not have to come back to this department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Piper Yost on 08/06/2023
Dealer Response
Hi Genesis, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (806) 318-0044 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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