AutoNation Chevrolet Amarillo
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Written byon 05/31/2023
Not impressed. I had a problem with my AC. I got online and requested an appointment. They said I could bring it in within 2 hours. I was online and I chose the dealership that was closer to where I live because I requested a shuttle home. I went to that dealership to drop it off and was told to take it to the other dealership that I had just passed about 4 miles back. I dropped it off and the phone system is awful in which I had to continually try to get updates because it was about 5 days before they even pulled it in. About 4 days later they worked on it and told me it was ready and I picked it up. It's still not working right.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kevin Smith on 06/03/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 318-0044 to discuss what we can do to help. Take care!
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