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AutoNation Chevrolet Amarillo


2200 I-40 E, Amarillo, TX 79103 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating
Recommend:
Yes (26) No (6)
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Dealership Service Review

2 out of 5 starsservice Rating
Oil change experience
Written by New Customer on 01/20/2023

I showed up for an oil change for my for the second time on my new truck. I drove into the building and expected someone to come out to see what I needed. Didn't happen. I walked through the glass door, wasn't sure if I was supposed to and saw four people one at a computer three others talking about some jerky someone had. Nobody asked if I needed help. I finally asked if I was in the wrong part of the building, then someone asked me if I needed help. I waited on-site for the oil change and when I was to sign out I felt marginal. The counter where I needed to sign papers was really really clutered with stuff it didn't feel customer interaction was a priority. My truck oil was changed very satisfactory an a short time and ever got a wash. I just didn't expect the lax customer care.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Tammy Reed on 01/22/2023
Dealer Response
Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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