AutoNation Chevrolet Amarillo
Dealership Service Review
I showed up for an oil change for my for the second time on my new truck. I drove into the building and expected someone to come out to see what I needed. Didn't happen. I walked through the glass door, wasn't sure if I was supposed to and saw four people one at a computer three others talking about some jerky someone had. Nobody asked if I needed help. I finally asked if I was in the wrong part of the building, then someone asked me if I needed help. I waited on-site for the oil change and when I was to sign out I felt marginal. The counter where I needed to sign papers was really really clutered with stuff it didn't feel customer interaction was a priority. My truck oil was changed very satisfactory an a short time and ever got a wash. I just didn't expect the lax customer care.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes