AutoNation Chevrolet Amarillo
Dealership Service Review
Don’t buy anything from this dealership, I bought a used 2014 silverado about two weeks ago and the back of the driver seat was broken but they told me the day I bought it they would order the part for the seat that day and then they called me a few days later and told me to bring it in so they could see what part to order so i did and by then the transmission started making a knocking sound so i told them about that when I took it back in and was told I would have to make a service appointment to get it diagnosed so i did and dropped it off the Thursday afternoon before my appointment on Friday and was told the seat would be fixed and the transmission diagnosed Friday so i waited until Saturday and didn’t hear from them so i called a little before 4:00 because their website said they were open until 5:00 on Saturday and the person that answered told me she would check on it and put me on hold and then apparently went home for the day because I was on hold for 30 minutes and finally hung up and tried calling back but no one answered so i called the sales department next door and was told the service department closed at 4:00 so Monday afternoon I drove all the way across town to check on it and they hadn’t even done anything so while I was waiting in the office the service guy took it in the shop and put the part on the seat and came back in and said his transmission guy listened to the truck (not checked fluid pressure and all the things he had told me four days before when I dropped it off that he said would take a couple of hours to do) just listened to it and said that when gm changed the fluid pumps from a gear type to a vane type pump that’s normal and they all make that noise and when I told him that my cousin has the exact same truck and other people i know have silverado trucks the same year or newer and none of their trucks knock like that he said that right now gm is paying $150 an hour for warranty work so it’s in their best interest to find something wrong so if his transmission guy says there is nothing wrong then there is nothing wrong (I guess I should mention that the truck came with a 90 day 4000 mile warranty) and that’s when i got up and left because I can’t stand for someone to sit there and lie straight to my face. So I guess I will take the truck to a real transmission mechanic to find out what is wrong with it and see if they might be able to fix it after a real mechanic tells them what to fix
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No