Auto Boutique Texas
Dealership Sales Review
I typically give businesses a 3 strikes rule, so as to let lesser offenses slide with a benefit of the doubt. However, the service conducted at Auto Boutique is simply unforgivable. First, they say that a car I saw on Edmunds was available, and I called the morning of. That afternoon, I arrived with cash in hand ready to test drive and make a purchase if everything checked out. They made me wait for 30+ minutes to tell us that we could take it for a 10 minute test drive. Then another 20 minutes passed and a salesperson came out, mildly apologetic, and states that the car is actually being test driven and is not currently available to look at. We ask if it'll take another hour or so. He says no, maybe it wilI be back tomorrow as it's an "extended test drive". On a 2015 Camry? What? And get this – the Edmunds listing states that the car has no accidents, but upon viewing the CarFax, it was actually involved in an accident with moderate damage (airbag deployment). You can either call this horrendously misleading or outright lie so that they can get us to come on their lot, waste 3 hours of our day including round trip transportation, only to look at their other cars on the lot because the "too good to be true" listing on Edmunds was really just a ploy. Honestly, shame on you for using shady business tactics. Please understand that customers who are smart enough to see through your dishonesty will take offense to being conned, and not want to waste anymore time looking at your other cars if the one they specifically sought out is mysteriously ~unavailable~. I also find it interesting that your employees do not wear masks inside the store? I will give credit to the few that I saw keeping it on inside, but I saw far too many for my comfort. I'm very unsettled by the poor business practices that I witnessed today, so kindly enjoy this review and do better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No