Lithia Toyota of Abilene
Dealership Sales Review
After having a less than favorable experience in Midland with a Toyota dealer that obviously did not think they needed our business I talked to Ken Terry on the phone and he immediately let me know that they did not have what we were looking for, but he would find it. He did! We ended up with a model year newer vehicle with more options for a better price. The value of what we got far exceeded what we were shown in Midland! On top of that we got a better price on our trade in. Some would say that it all boiled down to price, but in the end we spent a little more on the vehicle but we were treated as if they wanted our business. It is hard to explain how in Midland we were only about $1,800 apart on completing a deal, but never felt like they wanted or needed our business. Instead we got more vehicle, drove over 300 miles round trip and still felt better about the car we purchased and how we were treated. Everybody at this dealership treated us as if it was their job to make sure we knew they wanted our business! We never felt pressured to purchase the 4 Runner even though they had brought it in for us to look at, it was part of the service. If you are looking for a Toyota and are within driving distance, call them! Call Ken! If you are in the Abilene area and you need to know just how good you have it.... come to Midland and see what kind of service you get!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes