Lithia Toyota of Abilene
Dealership Sales Review
I was sold a new 2008 Toyota Sequoia in Dec 2008.As soon as Lithia Toyota changed oil(day after I bought it), Sequoia locked down, returned to dealer for eval. Dealer stated vehicle was fine. 10,000 miles later, (June 1, 2009)Sequoia locked down, wheels began smoking.Not to mention I was on vacation near Austin 5 hrs away.I had SUV towed to Austin and the Dealer in Austin, Diagnosed: Power steering fluid in Brake system, ruined Brake System. Road Hazard, SUV inoperable=$7,000 estimate not covered by warranty .i immediately contacted Lithia Toyota, the service manager (David) was rude, didn't offer any assistance, he stated "you bought a Toyota" repairs not warranted b/c human error caused malfunction. Service manager stated this cannot happen 10,000 miles later. After speaking to master technicians and doing research....yes it can happen!!! Lithia Toyota doesn't stand behind their vehicles. I will never deal with Lithia Toyota in future.Poor customer service. only looking at $$$$$ not customer service BUYER BEWARE!!!! (In the end... turns out the vehicle was not new, it was a demo.!!!) I was basically sold a lemon!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes