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Ford of Murfreesboro


1550 NW Broad St, Murfreesboro, TN 37129 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Hard headed people to deal with
Written by meb505 on 05/16/2014
updated 05/23/2025

I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I really liked, I sat in it and thought this maybe the truck for me, I didn’t take a test drive since I wanted to do a little research on not only the Truck but the dealership also. A few days later armed with a True Car certificate I sent the dealership a email stating that I had a certificate from True car and it clearly stated on that said certificate that I could get “ANY in stock F-150 truck’ for the amount shown below. The person who responded who I won’t share he’s/her name firstly disputed the certificate and said that they couldn’t possible sell it for that price, so I gave up, then low and behold the same person a few hours later came back and said that he/she had spoken with her General Sales manager who had agreed and would honor the certificate and said I could have the truck and that they would honor the price quoted by me (how gracious of them). So since I really wanted this truck and the fact was I couldn’t find another within 150 miles with the same specs made the dealership an OTD dollar amount, an email came back stating that they couldn’t possible sell me that truck for that price but at this point this person had NOT spoken to he’s/her Sales manager since it was he’s/her day off and was reading my email from home, so he/she had already denied my offer without even consulting anyone else, as you all know when you deal with a sales person they always have to get approval for every dime from a manager. Later that day I get an email stating that they can offer me the truck OTD for $$$$$ …so at this point we were $1100 apart, the email ends with “Meet me half way”…… I stupidly took that to mean split the difference, what else could it mean, so I think about it for a while and offer another $500 the dealership then responds with blaa blaa blaa and how a good a deal this is for “ME” and that I shouldn’t let this offer go they and pass me by, yeah you know the same old record they sing about every time you try to buy a car and how they have to make money (Which isn’t true, dealers can actually sell a car/truck at a loss believe it or not), we’ve all heard it, it gets old after a while and states the Sales manager said I can have it OTD the door for $108 less than he’s original offer. now how in the world is that “Meet me half way” when I went to school I would have to say at a guess that’s about 89/11% in their favor, not sure what “Meet me half way” means anymore, so I told them where to stick their great offer and I moved on, there not the only Ford dealer but they won’t be earning my business today, tomorrow on any other day soon, at the end of the day they lost a buyer for LESS THAN $400 SO BE WARNED!!! Good Luck going here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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meb505 on 05/22/2014
We'll I wrote an email to Mr L. the Owner/General Manager after this charade and he ignored me, didn't have the curtesy to return a reply, that's how much he cares about customer service
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reviewsonloc on 05/18/2014
Dealer Response
Our goal is to treat each and every customer with the excellence and high level of service that we've come to be known for. Our owner and general manager would like to talk with you personally to ensure everything that can be done to fit your needs is being done. Please call him on his personal mobile phone at 615-556-1325.
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