Ford of Murfreesboro

Purchased new vehicle in 2012 and when offered an extended warranty plan I specifically requested a Ford Plan like the ESP or similar. Turns out they sold me a plan through a 3rd party I've never heard of. When I discussed this issue with the owner he kept pawning it off on a customer relations manager. His final response was that there must have been confusion on my part. Really?! I know what I asked for and was fraudulently informed that I was buying a Ford plan and now the owner of Ford of Murfreesboro won't do anything to make things right on their end. The owner just wants me to cancel the plan and take a pro rated amount from the 3rd party company. That's fair? I don't think anyone would find that acceptable. Worst customer service ever received. Shames the Ford name. Would give zero stars if that was an option.