AutoNation Ford Wolfchase
Dealership Service Review
About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. They have called MULTIPLE times to tell us the different things they’ve tried to fix it haven’t worked so they continue to try different things. What kind of mechanics do they have there where it’s just trial and error?!! We asked them to just buy it back from us since they email all the time saying they want to do that anyway. They gave us an offer and then rescinded saying the car isn’t safe to drive - but at the same time said we could come pick it up and drive it while they waited for more parts?!!! So it isn’t safe enough for Ford to drive but they’re happy to have us come drive it?!! Please do not purchase a Ford or use this dealership for repairs. This is insane.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No