AutoNation Ford Wolfchase
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Dealership Service Review
service Rating
Escape 5000 mi Service
Written byon 05/04/2023
Scheduled appt. on line. Arrived approximately 15 minutes before appt. time. Assigned service advisor greeted me after being called to desk BUT I did not see or hear from him afterwards. I was unexpectedly charged for fluid top offs. No offer to wash my car. Making me question my 10+ years of verhicle service loyality.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 05/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1257 -- we hope to hear from you soon.
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