AutoNation Ford Wolfchase

I had to deal with 6 different people at this location, and the only one that I'll ever work with again is Lee. Everyone else, including the manager was belittling and wanted to charge me more than what the service was worth. I went there for a CEL on a 2020 Ford Escape with less than 100,000 miles and they said it was a programming issue. So fine, I paid over $200 for that. They did the work, and everything without me knowing the cost! Then a day later the CEL came back on for the same thing P04F0 EVAP System High Load Purge Line "A" Performance. They said bring it back in. All of the work and labor was done without me knowing any of the cost the second time, too!!! Luckily, Lee reduced it down a little, but imo they should have taken off the labor the first time when they were chasing the wrong issue! So in the end, I still paid almost $300 the second time (Over $500 total), and the manager told me if he had known he would have made me pay full diagnostics/labor twice. Which would have been close to $650 total! Now, how much sense does that make considering they got it wrong the first time? You can't say we'll look at something, then tell the customer we fixed it, and then when it doesn't fix it charge diagnostics, repair/parts and replacement time chasing a new idea for the same CEL! You're supposed to have confidence in your staff and the repairs they make. Then when it doesn't work, i'm sorry, but that's on you. The only service person that i'll ever speak to at this location again is Lee. The rest aren't about the customers at all.