AutoNation Ford Wolfchase
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Service issues Auto Nation Wolfchase
Written byon 02/27/2023
Had a few lights on the dash come on and was having problems with truck shutting down and not restarting while driving. Auto nation had my truck for just over six weeks before fixing one of the issues(obvious one) I asked them to fix before calling to tell me it was all good. Now I’m out of state with the vehicle and having a majority of all the same problems as before.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Michael Campbell on 06/15/2023
Update: after trying to give the service manager ample opportunity to respond I have escalated to Ford Motor Company. I’ve been told by the service manager that he is going to do something about the service department guessing at fixes that costs me over $1500 multiple times over the last few months and it’s obvious that I am being lied to once again. The one time I was able to talk to the General Manager he referred me back to the service manager. It is apparently a game they play until the customer finally gives up. That’s not me. [non-permissible content removed].
ReportMichael Campbell on 03/22/2023
I’ve made multiple attempts to contact the General Manager as asked. I’ve left multiple messages over the weeks and have not received any return calls.
ReportNeil Snied on 03/03/2023
Dealer Response
Hello Michael, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1257 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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