AutoNation Ford Wolfchase
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Dealership Service Review
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Oil change 2019 Mustang
Written byon 02/20/2023
Upon arrival I encountered a rather rude employee. I was trying to figure out where to go and he said I had an appointment with someone. I said I have have an appointment with Ford, he replied "This AutoNation, but affiliated with Ford". I came close to leaving, but figured out who I needed to talk with. After that I spent two hours waiting as my oil was changed. All was well till I saw I paid more for labor than parts on this visit, and was decidedly disappointed. My car is still under warranty and I would prefer that it be serviced by Ford, but the price to do so may make me think twice about doing so.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Savy Robinson on 02/23/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.
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