AutoNation Ford Wolfchase
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Dealership Service Review
service Rating
Long wait - poor service
Written byon 02/01/2019
Despite having an appointment, I waited over 3.5 hours for an oil change and tire rotation. Only updates were given when I specifically asked. Dealer also noted that brakes will need to be replaced soon, but offered no estimate.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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autonation on 02/08/2019
Dealer Response
We're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 523-1636 to discuss this further.
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