Marshal Mize Ford
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2011 Mustang
Written byon 02/15/2018
My husband and I purchased a Mustang that was supposedly owned by the VPs daughter. After having the car for less than a week we contacted our salesman and asked if they would purchase the car back due to the fact the car hurt my back. They were agreeable for 3000 less than what we gave. Needless to say we still have our Mustang!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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management6 on 02/15/2018
Dealer Response
Thank you for your feedback Jackson family. Our management team completely understood the issue with the uncomfortable seats and offered you within hundreds of what you paid for the car. The $3,000 dollar difference was mostly taxes and fees. We will be happy to look at your car again to see if we can get more but the taxes and fees are something we could not absorb. Please let us know if we can assist with anything at all or if you would like to speak with our management team, please contact Shannon Harris at 423-875-2023. Thank you again and we are trying to be as fair as possible with only deducting a couple hundred dollars. We want you satisfied so maybe we can look at options for comforting the seats.
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