Jim Hudson Ford
Dealership Sales Review
Jim Hudson Ford sold us a certified pre-owned Expedition that had marijuana in it. We bought the vehicle on a cloudy day and it smelled fine. We got the vehicle home and, after it sat in the sun with the doors closed, the smell of marijuana became overwhelming. Upon further inspection, we found residual bits of marijuana leaf in the glove compartment and on the dashboard. We took the Expedition back to Jim Hudson to get it cleaned again, and they did. In the meantime, they gave us an Explorer to drive that smelled like cigarettes. We were just grateful to have a vehicle so we appreciated the Explorer regardless. We got the Expedition back and it smelled like they had cleaned it... after it sat in the sun, however, the smell returned... We searched the vehicle and more marijuana was found in the window gaskets. After this, we decided we had spent too much money on the vehicle to have to keep fighting this problem. Also, the smell was so strong that we were concerned with it affecting our children and/or our professions. We met with Jim Hudson Ford and decided it would be best to just sell it back to them. Too much time had elapsed (20 to 30 days) for us to get our trade in back, so they would have had to sell it back to us. The sale of our vehicle would not have been even, and we would have lost money on it and then have to resell it again. All-in-all, we lost close to $10k on our trade-in and left Jim Hudson Ford with no vehicle. I don't care about red tape or sales rules... when you sell a vehicle with an illegal substance in it, you should at least allow the customer to break even on departure. That did not happen, and we went elsewhere. Maybe this is isolated (the spare Explorer suggests that it isn't) but we had a bad experience
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes