JTs Chrysler Dodge Jeep RAM of Lexington
Dealership Sales Review
After finding some choices via the internet and making an appointment the same way, I was contacted by two different employees before I arrived the next day. Seemed like the vehicles would be ready to be seen and driven. They were not! I was hurried to a different vehicle, which was not to my liking. Next my credit was run for this vehicle I didn't want. Next, I was given a monthly payment amount but never any specific terms of an agreement. I had to tell the salesman, R., it was not the vehicle I came to see nor did I need to see numbers on this other vehicle. He says they don't have it. So why was it advertised and confirmed by an employee less than 24 hours previous? Why did they say I could see it if they didn't even have it? To top it all off, upon leaving, a long while later, I'm shown another vehicle. Still not the right one and even less likable. After telling R. I didn't like it he said, "Well I can't sell you something you don't like" then he got out out and walked back inside without another word just leaving me there sitting in their vehicle in front of the dealership! Courteous? No! Considerate? No! Kind? No! Pushy? Yes! Aggressive? Yes! I was never even given a choice of similar vehicles to choose from. Really bad business practices. It seemed like just another day at the office for old R.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable