Five Star Chevrolet Florence
Dealership Sales Review
Live in middle of no where so priced several vehicles online. Contacted Internet Sales Department and quoted a price. I countered and they assured they could reach a deal as we were "so close". Drove and hour and a half and: 1. Met with Internet Sales Advisor, passed on to floor salesman. Good. 2. Test drove vehicle, co-piloted trade in vehicle. 3. Quoted a price for the "new" car $2,000 over internet price and $300 over MSRP. Offered only half of what other dealers offered in trade. When I called that out: 4. Returned with MSRP (still above by internet price by $1,000) and failed to account for Chevy Confidence Rebate. When asked, sales rep never heard of it. (They are either undertrained or greedy). 5. Returned again with Internet Price minus Rebate, still 1/2 under Fair Trade Value. 6. Returned again and matched other dealer trade in offer, but I was notified it was against GM Policy for Dealers to sell under MSRP (I Call a BS Flag on that). 7. Finally received my keys after 4 requests and departed. They could have tried to sell me the car for 1/2 of invoice at that point, I was disgusted and will never recommend this dealer. Vehicle was a 2012 Camaro. They have "several" sitting on the lot while the 2013's are now arriving. You have to ask yourself why are there so many of one type of vehicle on the lot.....overpriced.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No