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Five Star Chevrolet Florence


2199 David H Mcleod Blvd, Florence, SC 29501 (map)
Today 9:00 AM - 9:00 PM
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Yes (0) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Stay Away
Written by flacop00 on 09/04/2012
updated 08/05/2025

Live in middle of no where so priced several vehicles online. Contacted Internet Sales Department and quoted a price. I countered and they assured they could reach a deal as we were "so close". Drove and hour and a half and: 1. Met with Internet Sales Advisor, passed on to floor salesman. Good. 2. Test drove vehicle, co-piloted trade in vehicle. 3. Quoted a price for the "new" car $2,000 over internet price and $300 over MSRP. Offered only half of what other dealers offered in trade. When I called that out: 4. Returned with MSRP (still above by internet price by $1,000) and failed to account for Chevy Confidence Rebate. When asked, sales rep never heard of it. (They are either undertrained or greedy). 5. Returned again with Internet Price minus Rebate, still 1/2 under Fair Trade Value. 6. Returned again and matched other dealer trade in offer, but I was notified it was against GM Policy for Dealers to sell under MSRP (I Call a BS Flag on that). 7. Finally received my keys after 4 requests and departed. They could have tried to sell me the car for 1/2 of invoice at that point, I was disgusted and will never recommend this dealer. Vehicle was a 2012 Camaro. They have "several" sitting on the lot while the 2013's are now arriving. You have to ask yourself why are there so many of one type of vehicle on the lot.....overpriced.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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esalesmanager on 10/24/2012
Dealer Response
flacop00, thank you for taking the time out to reach out to us here at Five Star Automotive Group of Florence and providing your feedback. Let me begin by thanking you for taking the time to suggest to us why our Sales Process did not meet your expectations. I can certainly understand your concern in the numbers presented on the Camaro you had taken a look at and we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be in contact with you personally in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we here at Five Star Automotive highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
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