JTs Kia of Columbia - Killian

Initially we had a great experience. We went in to buy a car and we in and out of the dealership rather quickly... evidently too quickly. My wife and I were very hesitant at one point to buy the car because we were not sure how much the tags, title, and so forth would cost. Our salesman, Ben Howard, assured us that the "New Grad Rebate" that my wife and I would both be getting from the purchase of the new car would cover most, if not all, of the expense from the tags and so forth. This rebate was promised to be $500 for each of us- a total of $1000. He repeatedly told us, and even received confirmation from his sales manager, that we would both be eligible for the rebate since we both recently graduated from medical school. I asked him to put this promise in the paperwork, but was informed that they did not do this anymore because KIA didn't always accept the candidates for the "Recent Grad Rebate" for some reason or another. But he assured us that all we had to do was email him a copy of both of our diplomas and we would definitely get the rebate. After 8 months of no rebate check, unanswered emails, and multiple phone calls that were not returned from both Ben and his sales manager, Mr. Redfern, I was finally directed to Jess Serio the General Manager. This too proved to be unhelpful as the arrogant manager informed us that he didn't know why the rebate was delayed so long and why we thought we were getting $1000 when it would only be $400. Mr. Serio repeatedly said that he was sorry that we "misunderstood" the deal and that there was nothing that he could do for us. He was very condescending throughout the phone call informing me multiple times that he was "very educated" and had a degree from "Stanford". I assured him that the $600 that they were stealing from me would not come close to the dollar amount of the business that they would lose when people found out how they deceive their customers. Take home concept is to never buy a car from these people. You are just a number to them and they will do/say anything in order to get you sign on the dotted line!