Dick Smith Ford of Columbia

We drove 2 hours to this specific dealership because we had found 2 cars on their website we were interested in. Ralph Poe was the salesman who offered to get the cars for us to look at. When we got there, he tried to sway us into thinking one of the cars was the "better drive". When we tested it, we found out it had many things that were not satisfactory and some things didn't even work at all. We test drove the second one and liked it, so we got the sale rolling. Throughout the process of the sale, we dealt with Chad Weeden for the financial part. He explained some things to us and then started throwing papers at us to sign, explaining them in what I would call "salesman mode". We signed the papers and there was one particular paper that explained the different tiered levels he had offered us. I specifically asked him if we would get that sheet and he said it would be in our paperwork. However, when we got home looking over the paperwork, we noticed the chart was not there. We called him Monday morning asking for it, and he claimed it had already been thrown away. We asked him to send another copy and he said he would. However, he never did. Then, when Daniel from customer service called to ask about our experience and we shared this frustration with him, he assured he would get the form sent to us. However, he never did either. This just kind of confirms our feelings that something was just not quite right with what was offered us and what we actually got charged for. And, to top the experience off, Ralph Poe, our salesman just handed us the key at the end of the deal and never once even thanked us for the sale. If the car wouldn't have been such a great deal and exactly what we'd been looking for, we would have walked away that day. It just was not the satisfactory experience we would expect from a car dealership, especially one that got our sale. We definitely won't shop there again, nor would we recvommend it to anyone. I only give 2 stars because we love our car!