Richard Kay Superstore

On June 27, 2016 my wife and I went back to Richard Kay to purchase another vehicle after having a wonderful experience several months ago. My wife needed a new car therefore Richard Kay was the place. We were greeted by a salemen name Alex. After sitting down with him, he stated that the bank was closed that he wanted to use and that he would give us a call on Monday, That Monday, my wife called Alex over 6 times for an update to only be lied to consistently. Alex finally called me later that evening and said we could be financed for a Silverado like the 2015 model we currently have. I let him know we would be there by 6pm. After rushing from Greenville to Richard Kay we were greeted by a rep who stated Alex had left for the day. This really upset us being that I just spoke with him. After a few days of not hearing from Alex we decided to try another dealership and ended up going to KEVIN WHITAKER CHEVROLET and getting the most amazing CUSTOMER SERVICE EVER. I'm happy to say that we left KEVIN WHITAKER CHEVROLET with the VEHICLE SHE WANTED from the very start with payments we could afford. I was highly disappointed as this was the experience we hoped for from Richard Kay and did not get that. I'm not sure if it's new salesmen with no experience but it is one that was highly disappointing and unprofessional to write about in this review. I had just bought my a vehicle from this dealership 5 months ago brand new and was wanting to add another vehicle to our family. As a military veteran who once bragged on Richard Kay and sent referrals, I will not be back.