Toyota of Smithfield
Dealership Sales Review
I recently stopped in this dealer to help purchase a car for a family member. At first I was very impressed with the look of the dealer (the grounds are beautiful), but unfortunately I was very disappointed to have experienced what I call (for lack of a better term) "unprofessional sales tactics" or maybe this is the way business is done in the car industry I dont think so. The sales person although very pleasant kept living to "talk to his manager" after several times of this when I said I was just starting to look and I needed to do a comparison of other products they gave me the if you don't buy it now it might not be here later stunt. When I very nicely said just give me your card he kept telling me that with a deposit I would guarantee myself the car would be there, okay I know about this one, but if I really want a particular car I know there is more of a supply than a demand so I can always find the car I want. The last straw was they had another sales person come out and grab the keys from the salesperson I was talking with to tell him that the "car had just sold on the internet" Of course I received a call the next day offering me the same car they should have sold on the internet the previous day. A listen, I want businesses to make money, (I have my own business) but I don't know if they do not realize that these tactics do not work anymore, if anything I think they give people a sleazy feeling. I want you to be honest with me, and build a little rapport with me, and if I'm not ready to purchase at that point in time allow me to walk out (without the theatrics) and once I'm done doing my comparisons I will keep you in mind. Needless to say we did not purchase a car from this location, we went down the street and had a much better sales experienced and purchased a product there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No